Payment Policy

Last Updated: 19-02-2026

At Toy Tunnel Pty Ltd (ABN: 62 686 996 878 / ACN: 686 996 878), we are committed to providing a safe, secure, and seamless checkout experience. We use Stripe, a globally recognized and trusted payment gateway, to process all transactions on our website.

1. Accepted Payment Methods

Through our secure Stripe checkout, we accept the following payment methods:

Credit and Debit Cards: We accept all major cards, including:

Visa
Mastercard
American Express (Amex)
UnionPay

Digital Wallets (Accelerated Checkout): For a faster checkout experience on supported mobile and desktop devices, we accept:

Apple Pay
Google Pay

(Note: The availability of Apple Pay and Google Pay depends on your device settings and browser compatibility.)

2. Currency

All prices listed on our website are in Australian Dollars (AUD). All transactions will be processed in AUD at the checkout.

3. Payment Security and PCI Compliance

Your security is our highest priority. We do not process, see, or store your full credit card number on our own servers.

PCI-DSS Compliance: Our payment processor, Stripe, has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

SSL Encryption: Our entire website, including the checkout process, is secured using industry-standard SSL (Secure Sockets Layer) encryption. This ensures that all data passed between your web browser and our site remains private and integral.

3D Secure: To protect against fraud, our checkout supports 3D Secure technology, which may require you to verify your transaction with your bank (via SMS or banking app) before the payment is finalized.

4. Order Confirmation

Once your payment has been successfully processed, you will receive an automated order confirmation email containing your receipt and order details. Your payment will appear on your bank or credit card statement as TOY TUNNEL PTY LTD.

5. Payment Issues or Declines

If your payment is declined, please ensure that:

Your card details (number, expiry date, CVV) were entered correctly.
Your card has not expired.
You have sufficient funds in your account.
You are not using a VPN that might trigger fraud-prevention blockers.

If you continue to experience issues, please contact your bank or reach out to our customer support team for assistance.

Toy Tunnel Pty Ltd
ABN: 62 686 996 878 | ACN: 686 996 878
Website: https://toytunnel.com
Email: contact@toytunnel.com
Phone: +61 3 9546 7985
Address: 2 Jasper St, Noble Park VIC 3174, Australia
Hours: Monday - Friday, 9:00 AM - 5:00 PM AEST