Privacy Policy

Last Updated: 19-02-2026

1. Introduction

Toy Tunnel Pty Ltd (ABN: 62 686 996 878 / ACN: 686 996 878) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://toytunnel.com and purchase soft toys and crocheted products.

2. Information We Collect

Contact & Account Data: Name, email address, postal address, and phone number
Order Information: Shipping address, billing address, and order history
Customer Support Data: Information from customer service communications
Device Data: Web browser, IP address, time zone, cookies, and browsing behavior
Payment Information: Processed securely by third-party payment gateways (Stripe, Apple Pay, Google Pay) - full credit card numbers are not stored

3. How We Use Your Information

Fulfill orders and process payments
Arrange shipping via Australia Post or Sendle
Screen for fraud and respond to customer service requests
Generate analytics to improve the website and product offerings
Provide marketing information (with consent)

4. Sharing Your Personal Information

We do not sell, trade, or rent personal information. We only share with:

Service providers (Shopify, payment processors, shipping carriers)
Analytics tools (Google Analytics)
Legal authorities when required by law

5. Cookies and Tracking Technologies

Essential cookies for site operation and shopping cart functionality
Analytical/performance cookies to track visitor behavior
Users can manage cookie preferences in their browser

6. Data Retention and Security

Order information is retained for tax, legal, and accounting compliance
Administrative, technical, and physical security measures are in place
No security system is completely impenetrable

7. Your Privacy Rights

You have the right to:

Access your personal information
Request corrections to inaccurate data
Request deletion (subject to legal retention requirements)
Opt-out of marketing emails

8. Contact Information

For privacy inquiries: contact@toytunnel.com | +61 3 9546 7985 | 2 Jasper St, Noble Park VIC 3174, Australia | Monday-Friday, 9:00 AM - 5:00 PM AEST