Terms of Service

Last Updated: 19-02-2026

1. Overview

This website is operated by Toy Tunnel Pty Ltd (ABN: 62 686 996 878 / ACN: 686 996 878). By visiting the site and/or purchasing, you agree to be bound by these Terms of Service, which apply to all users including browsers, vendors, customers, merchants, and content contributors.

2. General Conditions

Toy Tunnel Pty Ltd reserves the right to refuse service to anyone for any reason at any time
Content may be transferred encrypted over networks, but credit card information is always encrypted during transfer
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission

3. Accuracy, Completeness, and Timeliness of Information

The company is not responsible if information on the site is inaccurate, incomplete, or outdated. Material is provided for general information only and should not be relied upon as the sole basis for decisions.

4. Modifications to Service and Prices

Prices are subject to change without notice. Toy Tunnel Pty Ltd reserves the right to modify or discontinue the Service at any time without notice and shall not be liable for any such changes.

5. Products and Services

Products are available exclusively online with limited quantities
Returns and exchanges are subject to the Return & Refund Policy
Handmade variations in stitching, color, and shape may occur due to the crocheted and soft-plush nature of toys
The company reserves the right to limit sales to any person, geographic region, or jurisdiction

6. Accuracy of Billing and Account Information

Toy Tunnel Pty Ltd reserves the right to refuse orders, limit quantities per person/household, and may restrict orders from the same customer account, credit card, or billing/shipping address.

7. Third-Party Links

The company is not responsible for examining, evaluating, or warranting the accuracy of third-party content or websites.

8. Personal Information

Personal information submission is governed by the Privacy Policy.

9. Errors, Inaccuracies, and Omissions

The company reserves the right to correct errors, inaccuracies, or omissions and to change or cancel orders if any information is inaccurate.

10. Prohibited Uses

Users are prohibited from using the site for unlawful purposes, violating laws, infringing intellectual property rights, submitting false information, or uploading malicious code.

11. Disclaimer of Warranties; Limitation of Liability

Nothing in these Terms limits guarantees, warranties, or conditions imposed by the Australian Consumer Law. The company will not be liable for special, indirect, or consequential loss or damage.

12. Indemnification

Users agree to indemnify and hold harmless Toy Tunnel Pty Ltd and its affiliates from any claims made by third parties due to breach of these Terms or violation of laws.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia.

14. Changes to Terms of Service

Toy Tunnel Pty Ltd reserves the right to update these Terms at any time. Users are responsible for checking the website periodically for changes.

Contact Information

Email: contact@toytunnel.com
Phone: +61 3 9546 7985
Address: 2 Jasper St, Noble Park VIC 3174, Australia
Hours: Monday - Friday, 9:00 AM - 5:00 PM AEST